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  • What is Your Refund Policy?

    • Our Promise

      At Couture Boss, we have full confidence in our products which is why we offer a 100% Simple and Risk-Free 14 day money-back guarantee.

      If you are not happy with our product, don’t worry!

      Within the 14 day grace period, which begins after your product arrives, feel free to contact our support team at and we’ll offer you a full refund or replacement.

      Exceptions / non-returnable items 

      We do not accept returns for hazardous materials, flammable liquids, or gases. (it's dangerous people!)

      Unfortunately, we cannot accept returns on gift cards either.


      The fastest way to ensure you get what you want is when your refund is accepted, make a separate purchase for the new item.


      You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

  • Privacy policy

    • This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”). 

      Personal information we collect 
      When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 

      We collect Device Information using the following technologies: 
      - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit 
      - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
      - “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 

      Additionally, when you make a purchase or attempt to purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, and PayPal information, email address, and phone number. We refer to this information as “Order Information”. 

      When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

      How do we use your personal information? 
      We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 
      - Communicate with you; 
      - Screen our orders for potential risk or fraud; and 
      - When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

      We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

      Sharing your personal information 
      We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here: 

      Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights. 

      Behavioral advertising 
      As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at 

      Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at 

      Do not track 
      Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 

      Your rights 
      If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 

      Additionally, if you are a European resident we note that we are processing your information to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including Canada and the United States. 

      Data retention 
      When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

      We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. 

      The Site is not intended for individuals under the age of 18. If you are making purchases under the age of 18 it is your responsibility to have the approval from your parent or guardian beforehand and/or have your parent or guardian complete the purchase for you. 

      Contact us 
      For more information about our privacy practices, if you have questions, or if you have a concern, please contact us by e‑mail at

  • Shipping Policy

    • Processing Time and Tracking:


      Processing time on all orders is 1-3 days, we'll keep you informed if there are any delays.

      We'll send you another email with tracking info when your order has been shipped from our warehouse, So please be patient and keep an eye on your inbox. 

      Shipment Packaging: 

      Some items in the same order may be sent in separate packages. This means you might not receive all your products in the 1 package.

      Shipping Time:  

      USA: 3 - 5 business days

      UK: 10 - 20 business days 

      Canada: 10 - 20 business days